Terms of Service

Butler OS is an AI-powered email triage and draft-generation service that integrates with Microsoft 365. The Service connects to your Microsoft 365 inbox via the Microsoft Graph API, automatically categorizes incoming emails using AI, and optionally generates draft replies in your writing style. Draft replies are saved to your Microsoft 365 Drafts folder for your review — the Service does not send email on your behalf.

You must be at least 18 years old and have a valid Microsoft 365 work or school account to use the Service. The Service is intended for business and professional use. You are responsible for maintaining the security of your account and for all activity that occurs under your account.

You agree to provide accurate information during registration and to keep your account information current. We reserve the right to suspend or terminate accounts that contain false or misleading information.

To use the Service, you must authorize Butler OS to access your Microsoft 365 account. You grant us permission to:

• Read your inbox messages to classify and triage them using AI
• Apply category labels to your emails in Microsoft 365
• Create draft replies in your Microsoft 365 Drafts folder
• Read your profile information (name, email address, tenant ID)
• Maintain OAuth tokens to perform these actions on your behalf

You may revoke these permissions at any time through your Microsoft account settings at myapps.microsoft.com or via the Settings page in the Service. Revoking permissions will stop the Service from processing your email.

The Service is subject to Microsoft’s terms of service and usage policies. Your use of Microsoft 365 remains governed by your agreement with Microsoft.

You agree to use the Service only for lawful business purposes and in compliance with these Terms. You agree not to:

• Use the Service to process email on behalf of users who have not consented
• Attempt to reverse-engineer, decompile, or extract the Service’s source code or AI models
• Use the Service to violate any applicable law or regulation, including privacy laws
• Interfere with or disrupt the Service’s infrastructure, servers, or networks
• Use automated means to access the Service beyond its intended functionality
• Resell or sublicense access to the Service without our written permission
• Use the Service to process information subject to regulations beyond its design scope (e.g., classified government data, HIPAA-regulated health information, or payment card data)

The Service uses Claude AI (Anthropic) to classify emails and generate draft replies. You acknowledge and agree that:

• AI-generated draft replies are suggestions only — you must review every draft before sending
• The Service does not send email on your behalf under any circumstances
• AI classifications and drafts may contain errors, omissions, or inappropriate content
• You are solely responsible for any email you choose to send, including drafts generated by the Service
• AI performance may vary based on email complexity, language, and writing style

We make no warranty that AI triage or draft generation will meet any particular standard of accuracy, completeness, or fitness for a specific business purpose.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Key data commitments:

• Zero email retention: Your email content is never written to our databases or logs
• Encrypted credentials: OAuth tokens and voice profiles are encrypted with AES-256-GCM at rest
• ZDR AI processing: Anthropic processes your email under a Zero Data Retention agreement — they do not retain your content
• Tenant isolation: Your organization’s data is isolated from all other tenants via PostgreSQL Row-Level Security

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. We do not warrant that AI-generated content will be accurate, complete, or appropriate for your specific needs. Your use of the Service is at your own risk.

To the maximum extent permitted by applicable law, InnovateIQ and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Service.

Our total cumulative liability to you for all claims arising out of or related to the Service shall not exceed the greater of (a) the total fees you paid to us in the 12 months preceding the claim, or (b) $100 USD.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless InnovateIQ and its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or regulation; (c) any email you send using drafts generated by the Service; or (d) your infringement of any third party’s rights.

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform maintenance, updates, or modifications to the Service at any time. For planned downtime, we will provide reasonable advance notice where practicable.

We reserve the right to modify, suspend, or discontinue any part of the Service with 30 days’ notice. If we discontinue the Service entirely, we will provide a prorated refund for any prepaid subscription fees.

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any dispute arising out of or related to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with arbitration conducted in Texas.

Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and InnovateIQ regarding the Service
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full force
• Waiver: Our failure to enforce any provision does not waive our right to enforce it in the future
• Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets
• No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights

We may update these Terms from time to time. When we make material changes, we will notify you by email at least 30 days before the changes take effect and update the “Last updated” date above. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you must cancel your account before the effective date.

If you have questions about these Terms, contact us at: